F.A.Q.
What is your billing policy?
We charge the price of the shirt plus shipping as calculated and shown in your cart in USD. No other charges will be applied. We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with T Shirt Czar is safe! PayPal accepts PayPal payments directly, Visa, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".
Where do shirts ship from?
Depending on your order we will ship from one of our facilities in Toronto, Canada, New York State or other states across the US.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.
What is the average wait time?
Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. The average wait times are vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 3-5 business days after ordering RUSH service and 5-8 business days STANDARD.
What is your return policy?
Buyers are responsible for returning any shirts that are defective in original packaging and in new condition. You will be refunded 100% for the t shirt. We can only offer a 100% refund for defective/poor quality orders because we are a custom print shop and our shirts are made-to-order. Therefore if you have wrongly given us your size or if you order a size, receive that size but are not happy with the fit these are not grounds for a return. We can take back t shirts that do not fit or you simply want to return . T Shirt Czar offers a 100% satisfaction guarantee return policy.
All returns and exchanges must be completed within 15 days of purchase.
For a more detailed return policy or more information please contact us by email support@tshirtczar.com and we will gladly provide you with your options as well as the address to which your items should be returned. Upon receipt, T Shirt Czar will refund your purchase.